Refund & Cancellation Policy
How cancellations, reschedules and refunds work for ferries, packages and activities.
Last updated: 2 November 2026 [TODO: confirm date after legal review]
This policy applies to bookings made with ADC Money Pvt Ltd, operating as ADC Money Travel. Because we book services from independent suppliers, their cancellation rules also apply. Where a supplier's rules are stricter than this policy, the supplier's rules prevail. [TODO: Legal review needed]
1. How to cancel or reschedule
Send a request through our Manage Booking page or on WhatsApp with your booking ID / PNR. The time we receive your written request is treated as the time of cancellation.
2. Ferry tickets
- Refunds follow the ferry operator's cancellation rules, which usually deduct a higher charge the closer you cancel to departure.
- Most operators do not refund tickets cancelled within 24–48 hours of departure, or for no-shows.
- Government ferry tickets follow the Directorate of Shipping Services rules.
- Our booking fee (shown at checkout, currently ₹100 per passenger per journey) is non-refundable, except when the operator cancels or we cannot confirm your sailing. [TODO: confirm booking fee]
3. Tour packages
| When you cancel (before arrival) | Cancellation charge |
|---|---|
| 30 days or more | 10% of the package cost |
| 15 – 29 days | 25% of the package cost |
| 7 – 14 days | 50% of the package cost |
| Less than 7 days, or no-show | 100% (no refund) |
Ferry tickets and peak-season hotel bookings (20 December – 5 January) inside a package may be non-refundable regardless of the table above. [TODO: confirm slabs and peak dates]
4. Activities and cabs
- Activities cancelled 48 hours or more before the scheduled time are refunded, minus any supplier charges.
- Activities cancelled by the operator because of weather or safety are rescheduled or fully refunded.
- Cab bookings cancelled less than 24 hours before pickup may be charged in full.
5. Rescheduling
Date changes depend on availability. Any fare or rate difference and supplier change fees are payable by you. Each booking can be rescheduled a maximum of [TODO: number] times.
6. Cancellations by operators or due to weather
If a ferry or activity is cancelled by the operator or authorities, for example because of bad weather, you will receive a refund or rebooking as per the operator's policy. We do not charge our service fee in such cases. Costs of extra hotel nights or missed flights caused by such cancellations are not covered. We strongly recommend travel insurance.
7. Refund timelines
Approved refunds are made to the original payment method within 7–10 working days after we receive the refund from the supplier. Your bank may take a few more days to show the amount.
8. Contact
For help with a cancellation, email info@adcmoney.com, call +91 91791 90320 or message us on WhatsApp.